When submitting a ticket, please make sure of the following:
Please use this section of our Help Desk to file tickets about pre-sales questions, subscription upgrades / renewals, changes in your user account, or anything that is not related to software support.
Note: Software support requests from non-subscribers will regretfully not be replied (please use our forum). Software support requests from subscribers will be replied to, after they are moved to the correct category.
If you have an active Club Subscription and need assistance with one of our extensions, please submit a help desk ticket and our support staff will respond within 1 business day. *Otherwise please use our forum for other support options.
If you have an active Club Subscription and would like to submit a bug report for one of our club extensions, please submit a help desk ticket. *Otherwise please use our forum.
Please use this section of our Help Desk to file tickets about Billing Related issues: ie; refunds, double billing, etc.