Support Options Frequently Asked Questions

Has your subscription expired or just need our premium support? Purchase our Quick Support plan and get support from our team, valid for 7 days.

Frequently Asked Questions - All FAQs

Please select your question category

Search FAQs

Our compilation of Frequently Asked Questions related to our extensions.

We have created a unique system plugin that is a companion to all of our Constant Contact extensions that use the OAuth2 API which allows our extensions to interact directly with the Constant Contact web services. The advantage of this keeps your visitors and registered members on your website and allows us to gather specific account data without leaving your site.

In October of 2014 we converted our downloads manager from DOCman to the Akeeba Release System. With this change, we are now able to offer automatic updates to our subscription based extensions (for the duration of an active subscription). This installer plugin is required to interact with our system for authentication, and ease of updating your extensions.

Please see our FAQ under 'Website Help' regarding how to use the new 'Download ID'

With our new site update, comes a new way for us to announce changes made to all of our extensions.
You are now able to see release notes for all extensions while viewing any version and clicking on the "Release Notes" tab.

As with most Joomla! Developer websites, we sell subscriptions in order to download our 'paid' extensions. The subscription allows the access to download the software for the duration of an active subscription, as well as access to our support team.

To buy a subscription, simply look for the Subscribe button found on every products page for the extension you are interested in.

Frequently Asked Questions related to accessing and using our website.

The easiest way to navigate to find your available downloads is to use the 'Downloads' link found under the 'User Menu' after you have logged in to your account.

 

Also, if you were to just click on the Top Menu link 'Downloads' you will have access to all the latest versions of our extensions. Any Club Subscriptions will always show, once you have logged in.

Please keep in mind, if our downloads page doesn't allow you access to any new subscription, please log out of your account, and then back in.

For a better experience to download our extensions, not to mention the ease of use for us to add/update our extensions, we are now using the Akeeba Release System from the good folks over at AkeebaBackup.com

A Download ID is a unique key issued to all of our registered members, specifically paid subscribers, to be able to take advantage of updating our club 'Subscription Based' extensions.

Please Note: a Download ID is only needed if you have purchased one of our Club Subscriptions and want to keep your extension updated using the Joomla! Update Server.

FAQ didn't solve your problem?

Get additional assistance from our Documentation and our Help Desk

If you have an active club subscription, you can submit a ticket with our Help Desk to receive one-on-one assistance from our technical experts. If you need to reach our technical experts and don't have an active subscription, you can purchase a Quick Support plan that is good for 7 days.

Help Desk

Please log in to create a technical support help desk ticket to receive assistance from our experts.

Create a Ticket

Need a Guide?

Browse through our online documentation to find help setting up and configuring our extensions.

View Docs

Sign up to stay in touch!  * Required

Thanks for your interest in joining our mailing list. Please complete the information below and click Sign Up.

By submitting this form, you are granting: JoomLadds @ River Media, USA, https://www.joomladds.com/ permission to email you. You can revoke permission to mail to your email address at any time using the SafeUnsubscribe® link, found at the bottom of every email. We take your privacy seriously (to see for yourself, please read Constant Contact's Email Privacy Policy). Emails are serviced by Constant Contact.

My Account

Please Log In to your Account.